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What is Salesforce Sales Cloud, and how can it benefit my business?Salesforce Sales Cloud is a comprehensive CRM platform designed to help businesses manage their sales processes, leads, and customer relationships more effectively. It can benefit your business by improving sales efficiency, lead management, and customer relationship management.
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Does Customer 360 integrate with other applications? How?Salesforce Customer 360 is meticulously engineered to seamlessly collaborate with various applications, facilitating a streamlined backend experience that ensures the smooth operation of your organization. One avenue through which we enable these integrations is our AppExchange marketplace, where each app can be swiftly installed, empowering you and your team to leverage them within your Salesforce product right away. Moreover, our integration capabilities extend to MuleSoft, recognized as the world's leading integration and API platform. With the MuleSoft Anypoint Platform™, you gain the capacity to establish connections between any system, application, data source, or device, unlocking the full potential of Customer 360. In addition, Customer 360 Truth represents a portfolio of supplementary products designed to centralize customer identity, establish a secure data hub, and deliver highly personalized customer experiences across all your Salesforce products.
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How is Customer 360 priced?We provide a range of pricing choices to cater to our customers' diverse needs. When it comes to investing in our cloud platforms, we offer two primary options: For detailed information about our products and their associated costs, we invite you to explore the Salesforce Product Pricing page.
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Where can I learn more about Customer 360?To learn more about Salesforce 360, please contact us.
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What is Salesforce Customer 360?Salesforce Customer 360 is an integrated CRM platform that solves this challenge by connecting your departments and customer data. Everyone gets a single, shared view of your customers. Think of it as a circle of information about the customer, with the customer in the centre.
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I just need to solve a very specific problem. Is Customer 360 right for me? Where would I even start?Customer 360 is meticulously crafted to adapt to the unique requirements of each business, meeting you precisely at your current point of operation. Whether your organization requires a single market-leading solution to bolster a specific department or business objective, or if you see value in uniting multiple teams on a singular, collaborative platform to comprehensively manage customer relationships, we've got you covered. We specialize in identifying services and packages that align with your current needs, while keeping ample room for future growth and expansion. This flexibility is the inherent advantage of Customer 360. Begin a conversation with us below, and we'll guide you towards the ideal starting point for your journey.
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I thought Customer 360 was a single product. Is that not the case?Salesforce Customer 360 represents the breadth of Salesforce technology portfolio—a unified CRM platform accessible to all your teams for effective customer relationship management and growth. However, if you're thinking about Customer 360 Truth, it comprises three distinct products, all built on the robust Salesforce Platform. These products are designed to help you streamline customer identity management, establish a secure data hub, and deliver highly personalized customer experiences across your entire range of products. Among these offerings is Customer 360 Data Manager, a pivotal component that enables you to seamlessly connect all your Salesforce applications across multiple organizations, culminating in the creation of a unified global customer identity and profile. With Data Manager, you can establish a singular point of reference that empowers every team member to deliver more interconnected and enriched customer experiences.
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Who is CRM for?A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it. CRM can help companies of all sizes drive business growth, and it can be especially beneficial to a small business, where teams often need to find ways to do more with less.
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What is Salesforce CRM?We are not talking about a "Sales Person" or "Sales Job". When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and more. A CRM solution enables you to concentrate on the relationships that your business has with specific individuals, such as clients, service users, coworkers, or suppliers, throughout the course of your interactions with them. This includes finding new clients, gaining their business, and maintaining and enhancing your relationship with them See the world's #1 CRM, Salesforce, in action.
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